Free Shipping within 3-5 Days for US, JP, EU, AU Orders

FAQ

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SHIPPING

Where do you ship from?

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You may noticed some of our products have the FULFILMENT BY AMAZON logo on the page, that means we have stocks of that item in amazon warehouses, and they will be arranged and sent out using Amazon delivery service, in SPECIFIC COUNTRIES including America, Australia, Japan and most of EU countries. Don't worry if your address is not included, we ship most of the orders by DHL, UPS or FedEx, which takes 3-5 days to arrive. Drop us a line if you are not sure.

Please see detail of our shipping police:

How can I track my order?

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Please allow between 3-5 Business Days for your tracking number to update when you receive your tracking number. And you can track the shipping number in the link 17 TRACK:https://www.17track.net/en , then waiting you items with patience please.

How long does shipping take?

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Different carriers have different requirements for transportation time, we have cooperation with DHL, FedEx, e=EMS, AliExpress, ePacket, UPS ect.

The transit times are as follows. Please notice that is a estimate time, not a exactly.

Amazon: priority 2-3 business days, standard: 2-6 business days

DHL Express: 2-3 business days (Only available in Korea, other areas maybe need 4-5 business days)

FedEx Express: 4-5 business days.

Can you free shipping to our country?

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We can free shipping to some countries, but not include all, and we will decide according to the size and weight of the product, does it include your country? So please refer to the following:

Size: 4.5-7 inch,

Weight: 1.5kg,

Express: DHL

Free shipping country:

HongKong, Macau, South Korea, Taiwan, Japan, Cambodia, Indonesia, Lao People's Democratic Republic, Malaysia, Brunei Darussalam, Philippines, Singapore, Thailand, Vietnam, Australia, New Zealand, Canada, United States, Mexico, Andorra, Austria,

Bailiwick of Guernsey, Belgium, Bulgaria, Croatia (local name: Hrvatska), Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, India, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg ,Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia (Slovak Republic), Slovenia, Spain, Switzerland, Sweden, United Kingdom

Express: Fedex IE

Free shipping country:

Hong Kong, Macau, South Korea, Malaysia, Singapore, Thailand, Taiwan, Vietnam, Japan, Indonesia, Philippines, Mongolia, Australia, New Zealand, American Samoa, Brunei Darussalam, Cook Islands, Fiji, Micronesia, Guam, Cambodia, Lao People's Democratic Republic, Marshall Islands, Northern Mariana Islands, New Caledonia, Norfolk Island, French Polynesia, Papua New Guinea, Palau, Timor-Leste, Tonga, Vanuatu, Wallis And Futuna Islands, Samoa, United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, Greece, Hungary, Ireland, Israel, India, Italy, Netherlands, Norway, Poland, Portugal, Sweden, United Kingdom, Liechtenstein, Luxembourg, Monaco, Slovakia (Slovak Republic), San Marino, Vatican City State (Holy See)

RETURNS

What is the return policy?

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First of all, thank you for purchasing FEELWORLD products. To help ensure a satisfactory service and your rights, FEELWORLD Technology Co., Ltd. promises to implement the following after sales services. Please read through these terms and limitations after you purchase our products. 

Please See Detail at:

Warranty and Return Policy

GENERAL

How about the quality of monitor?

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My dear friend, our company is the main manufacturer of monitors in China over 8 years, have a outstanding team with over 40 engineers, including hardware engineers, soft ware engineers, etc. We have a aging test room, and our company will do rigorous test on all products to make sure each monitor can gone through test, make sure each customer can get a perfect monitor.

What payment methods are accepted?

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We currently accept all major credit cards including Visa, TT, PayPal, Bank Transfer ect.

Is my personal information safe?

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We do not share your information with any 3rd parties. The only information we use is your shipping address to ship your order and contact you if necessary. Payment information is never stored on our website.

When I have problems in use, how should I solve the problem?

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If you have any questions about our products and service such as technology support, software upgrade, how to setup the external monitor to your camera and so on, we will address your concerns as soon as possible. You will get a quicker response.

Please record the problems of the product, sent email to: support@feelworld.cn 

you can use the text, picture or video recording as a method, which will help us find the problem faster and give the corresponding solution, that will solve problem more quickly.

I can't find the answer I looking for here, what should I do?

The firstly, send a email to support@feelworld.cn , our customer service team will be happy to help you with any questions, our hours of operation for customer service are Monday through Saturday, 8 :15a.m. to 5:30 p.m. We will do our best to get back to you as soon as possible within 24 hours.

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